In the process of work, it is not enough to have the ability to receive good treatment and a sense of accomplishment. We live among people, and how we communicate with others determines what kind of ultimate achievements we will obtain. How to communicate with superiors is a part of content that we must learn. Let's get straight to the key points this time.
1. Key points for reporting to superiors:#
(1) Understand superiors: Superiors are always pressed for time and busy, so we should talk about what they truly care about.
(2) Get straight to the point: When reporting to superiors, state the conclusions and data directly. When speaking to subordinates, tell stories and express opinions.
(3) Be adaptable.
2. As a senior manager#
Ability is the most basic requirement, but more importantly, you need to have the strength to face various situations decisively.
3. When reporting to senior managers#
Don't focus on seeking their recognition, but rather explain the content of the work you are responsible for, helping senior management understand the progress and situation of the business so that they can make decisions.
4. Aspects to be cautious about when reporting to superiors:#
4.1 Senior managers have valuable time, so have a strong sense of time and report key information within a limited time. Explain your needs and goals.
(1) If there is a 30-minute meeting, ask yourself to complete the report within 10 minutes.
(2) If you can only have 3 slides in the presentation, which three slides would they be? Condense the key information in the report.
(3) Every report should have an "elevator pitch" version that concisely explains the problem. The PREP structure includes: position (clearly state what the other party needs to do and what they can gain), reason (explain why this matter is important), evidence (data or evidence that supports the viewpoint), and position (restate the request).
(4) Consider extreme situations: no PPT, explain everything in one minute.
4.2 Don't just focus on your own report, but also pay attention to the overall situation in the meeting room and respond promptly.
(1) A small technique when reporting is to start by thanking the attendees.
(2) Listen to others' speeches during discussions and use quotes to show recognition of others while redirecting the topic to your own agenda.
4.3 Get to know the report recipients in advance and understand what they are interested in and what they need. When reporting, the main purpose should be to drive decision-making and communication with others should be cooperative, rather than resisting others to maintain your own position.
4.4 Clearly state the purpose at the beginning of the report. Start by stating what your purpose is (or why you are here), what the problem or issue is, what the feasible solution is, and then explain the reasons and present supporting documents.
(1) If there is bad news, say it first, don't save it for later!
Method: State the bad news - explain why the problem occurred - present at least three possible solutions for the superior to choose from.
5. At the end of the report#
Reconfirm the agreements or decisions reached with the attendees and inform them that you will send an email to confirm after the meeting. After the meeting, send an email to confirm the content of the meeting and then proceed with execution. It is important to have written confirmation, otherwise it can be risky!!!
6. Regarding the style of reporting:#
(1) Maintain eye contact with the other person and observe the color of their pupils.
(2) Vary the speed and tone of speech.
(3) Use hand gestures and move around appropriately.
(4) Send the presentation slides to the attendees before the meeting.
7. Some small details in the company:#
(1) Remember the names of relevant individuals.
(2) Maintain humor and rationality even in the face of pressure. It's difficult, but important!
(3) Keep smiling.
(4) By achieving others, you are achieving yourself.
Reporting to superiors is an art that requires continuous practice. It is important to remain humble and confident. We are all constantly growing and learning, and every mistake and failure can be an opportunity for growth. Good luck!
You can also find me in these places:
Mirror: Hoodrh
Twitter: Hoodrh
Reading List
Books:
"Sovereign Individual"
"The New Frontier of DAO Human Collaboration"
"Comic Feng Shui"
"Mastering NFT from 0 to 1"
"NFTGO.io 2022 NFT Annual Report"
"Why Do You Always Give Up Halfway"
"30 Questions for Data Product Managers"
"20 Essential Lessons for Product Managers"
"NetEase One Thousand and One Nights"
"Ten-Minute Meditation"
Courses: "Master Class - Yo-Yo Ma"